Booking Terms & Conditions
The following Booking Conditions together with our Privacy Policy form the basis of your contract with DeWolfBushcraft CIC.
Please read them carefully as they set out our respective rights and obligations.
DeWolfBushcraft CIC phone number is 07595 960697
Email address is dewolfbuschraft@gmail.com
Our responsibilities to you
Any of our practitioners working with you will be suitably qualified in the area they cover. They will deliver quality activities or be support for delivery or be support on camp on all daytime and overnight courses, escapes, and events.
We hold Public Liability insurance, have appropriate outdoor and bushcraft qualifications, are Medically Qualified or REC First Aid Trained, and highly experienced in the areas we lead. And all activities are risk assessed.
Your responsibility to us
It is your responsibility to be at the agreed meeting point at the stated time at which your course, escape, or event commences. If you know you will be delayed, please contact us at the earliest opportunity and we will try to accommodate this change for you where possible.
It is your responsibility to bring/wear the appropriate clothing/equipment as notified to you in the Joining Instructions. However, if you are struggling beforehand to find or source this kit, let us know and we may be able to help or accommodate. Otherwise, we reserve the right to refuse participation if you arrive for your adventure, escape or event without the appropriate clothing/equipment and we feel it is unsafe for you to take part. In such instance, no refund will be given.
Mobility and access
By their nature, all DeWolfBushcraft CIC courses, escapes, and events operate in an outdoor environment which often includes walking on uneven ground or up or down steep slopes which may be unsuitable if you have mobility issues. While we undertake to adjust activities wherever possible to provide easier access for people with limited mobility and disabilities, due to the nature of what we deliver and the environment in which we deliver it, we cannot guarantee this is possible. Please talk to us before booking if you would like to discuss accessibility.
Booking Terms and Conditions
General
1.1 DeWolfBushcraft CIC reserves the right to revise these Terms and Conditions at any time by updating this page. It is your responsibility to review and understand the Terms and Conditions prior to booking a course, escape, or event because it is legally binding to you. If you do not agree to the Terms and Conditions, please do not use our services.
1.2 Our Website and all pages within it are managed and operated by DeWolfBushcraft CIC. The Terms and Conditions set out below constitute the agreement between you (the client) and us (DeWolfBushcraft CIC).
1.3 Whilst we make every effort to provide you with up-to-date details for courses, escapes, and events, it is ultimately your responsibility to check whether they have been cancelled or rescheduled. We try to ensure the information on the website is accurate at time of publishing; however, the content is not guaranteed. We disclaim all liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of contents. If you believe any content to be inaccurate please contact us on 07595 960697 or email us at dewolfbushcraft@gmail.com and we will endeavour to correct it as soon as possible.
Payments and Bookings
2.1 For all courses, escapes, and events we require full payment on booking unless otherwise stated on the web page or in email.
2.2 We will invoice you for payment (x) days / weeks before your course date and this will include the bank details for you to make the transfer of money to.
2.3 We expect payment in full (x) days / weeks before the course date to secure your place on the course.
2.4 We cannot accept cash payments.
Tax Charges
3.1 Please beware that all prices are inclusive of the current rate of VAT where applicable.
Refunds and Cancellations: Courses, escapes, and Events
4.1 Cancellation or Changes by You
4.1.1 You may cancel your booking at any stage; however, refunds will be issued on the following basis:
Cancellations made 7 days or more in advance of the event start date, will receive a 100% refund. Cancellations made within 3 - 6 days will incur a 20% fee. There will be no refunds made within 48 hours to the event.
4.2 Changes and Cancellation by DeWolfBushcraft CIC
4.2.1 DeWolfBushcraft CIC begins planning courses, escapes, and events many months in advance. On rare occasions we have to make changes to details both before and after bookings have been confirmed or cancel confirmed bookings. Due to the outdoor nature of our courses, escapes, and events, local weather, transport or a host of other uncontrollable factors can mean a change in itinerary. Although we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
4.2.2 In the event that an adventure, escape or event is cancelled by DeWolfBushcraftCIC, a full refund of monies paid by you will be made within two weeks of the date on which your course, escape, or event was cancelled. However, no further liability will be accepted by DeWolfBushcraft CIC. You will receive confirmation by email when a refund has been completed.
4.2.3 In the event of poor weather conditions which we consider may be unsafe or dangerous to life, we reserve the right to postpone or cancel the course, escape, or event. In this case you will be offered alternative dates for the same or similar course, escape, or event. If we have no alternative dates to offer, you will receive a full refund of all monies paid.
4.2.4 If we have to make a minor alteration to your itinerary or travel arrangements before departure, we will, where possible and practicable, advise you before departure but we are not obliged to do so or to pay you compensation.
4.2.5 No liability beyond offering the above-mentioned options can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of our Terms and Conditions entitling us to cancel (e.g. not paying on time) or if the change made is a minor one.
4.3 Force Majeure
4.3.1 Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability, pay any compensation or refunds where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss from, force majeure. In these Terms and Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, global or national pandemic and all similar events outside our control.
4.4 Global or National Pandemic
4.4.1 In the case of a global or national pandemic causing postponement of any of our courses, escapes, and events we will offer the option of a full refund or issue a transfer voucher for the full amount of the event booked valid for two years from the date of booking.
What is Included on DeWolfBushcraft CIC courses, escapes, and events.
5.1 See individual event descriptions/Joining Instructions for what you can expect to be provided by DeWolfBushcraft CIC.
What is Not Included on at nature’s pace courses, escapes, and events.
6.1 DeWolfBushscraft CIC does not organise or pay for clients’ travel expenses to and from events, such as flights or other public transport, car hire, travel insurance, passports or visas (albeit for the Sanctuary Project this will be looked into in some degree once funding is secured). We do not pay for telephone calls, snacks or any items of a personal nature. Please consult individual event descriptions to see whether meals, drinks and transportation during the event are provided, or contact us on 07595960697 or at dewolfbushcraft@gmail.com
Insurance & Loss
7.1 DeWolfBushscraft CIC courses, escapes, and events do not include any personal accident, cancellation, or personal injury insurance. We recommend that you take out your own policy if required. We will accept no responsibility whatsoever in respect of loss or damage to personal property.
Special Requests
8.1 If you have any special requests, you should inform us of such requests prior to the start of your course, escape, or event. We will do our best to meet such requests, but we cannot guarantee that such requests will be met. Furthermore, we have no liability to you if such requests are not met.
8.2 If you or any member of your party has any medical problem or disability which may affect your participation in an course, escape, or event, (e.g. heart condition, asthma, epilepsy etc.) please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing prior to start of your course, escape, or event. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
Behaviour
9.1 When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation or vehicle owner, manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
9.2 DeWolfBushcraft CIC adheres to the 7 Principles of Leave No Trace. These will be explained to you at the start of your course, escape, or event. We expect clients to show respect and comply with these and to follow ‘The Countryside Code’ during your course, escape, or event.
9.3 We expect all clients to have consideration for other people. The majority of DeWolfBushcraft CIC clients are non-smokers. In order that they can enjoy their course, escape, or event in comfort, we insist that smokers refrain from smoking in the proximity of all other group members at all times. Smoking indoors in any public space (e.g lecture room) is illegal, while smoking in any confined space (e.g. at any other group gathering or in a vehicle or hammock) cannot be permitted. Smokers must dispose of used cigarette ends, which contain non-biodegradable material, responsibly. In booking an course, escape, or event you agree to accept these guidelines, and it is the right of all our leaders to dismiss from an course, escape, or event any participant failing to respect them.
9.4 If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property or fauna (including the collecting of any specimen from the natural world, for example any plants or insects), we are entitled, without prior notice, to terminate the course, escape, or event of the person(s) concerned. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.
Gift Vouchers
10.1 Please note gift vouchers are valid for a full 12 months from the date on the gift voucher.
10.2 Validity Extension – Global and National Pandemic
10.2.1 In the case of a global or national pandemic we will extend the validity of our gift vouchers from 12 months to 24 months from the date of purchase.